Terms & Conditions

Last updated 12 July 2026

These Terms and Conditions ("Terms") form a binding agreement between you and Fencely ("Fencely", "we", "us", or "our") and govern your access to and use of the Fencely software, website, and related services (together, the "Services"). By creating an account, starting a free trial, subscribing, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of a business, you confirm that you have authority to bind that business, and "you" means that business. If you do not agree to these Terms, please do not use the Services.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. Where the Australian Consumer Law applies and cannot be excluded, our liability for failing to comply with a consumer guarantee is limited as set out in section 15 below, to the extent permitted by law.

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1.Our Services

Fencely is a fence quoting and visualisation software platform built for fencing companies, primarily in Australia. The Services let you upload photographs of a client's property, draw and visualise fence designs on those photographs, take approximate measurements (including from satellite imagery), calculate estimated pricing, and generate branded PDF quotes and proposals.

The Services are intended for business and professional use by fencing contractors and related trades. They are provided on a subscription basis as described in section 4. We may add, change, or remove features over time as the product evolves.

The information and tools provided through the Services are to assist you in preparing quotes and proposals for your own clients. You remain solely responsible for the quotes, prices, measurements, advice, and work you provide to your clients, and for your relationship with them.

2.Intellectual Property Rights

Our intellectual property. The Services, including the software, source code, design, layout, text, graphics, logos, the "Fencely" name and brand, and all other materials we provide (excluding Your Content, defined below), are owned by or licensed to Fencely and are protected by copyright, trade mark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes during your subscription, strictly in accordance with these Terms. No other rights are granted.

Your content. You retain all ownership of the content you upload, create, or generate through the Services, including property photographs, fence designs, client details, pricing inputs, and generated quotes ("Your Content"). You grant Fencely a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, and display Your Content solely to the extent necessary to operate, maintain, secure, and provide the Services to you. This licence ends when Your Content is deleted from our systems, except for backups retained for a limited period or where retention is required by law.

You are responsible for ensuring you have all necessary rights and consents to upload and use Your Content — including photographs of client properties and any personal information of your clients — and that doing so does not breach any law or third-party rights.

3.User Representations

By using the Services, you represent and warrant that:

• you are at least 18 years of age and have the legal capacity to enter into these Terms;
• if you use the Services on behalf of a business, you are authorised to act on its behalf and to bind it to these Terms;
• all registration and account information you provide is accurate, current, and complete, and you will keep it up to date;
• you will keep your login credentials confidential and are responsible for all activity that occurs under your account;
• you will use the Services only for lawful purposes and in accordance with these Terms; and
• you have the right to upload and use Your Content, including any client photographs and personal information, and to generate quotes based on it.

You must notify us promptly at uqaab16@gmail.com if you become aware of any unauthorised use of your account or any other security breach.

4.Subscriptions, Billing & Free Trial

Plans. Fencely is offered on a monthly subscription across three tiers, priced in Australian dollars (AUD):

• Starter — $99 AUD per month: up to 2 users, unlimited quotes, cloud backup, branded PDFs, and satellite measuring.
• Pro — $199 AUD per month: up to 10 users, everything in Starter, plus client sign-off links, AI photo mode, and priority support.
• White-Label — $349 AUD per month: unlimited users, everything in Pro, your own domain, and Fencely branding fully removed (see section 9).

Plan features and prices are those in effect at the time of purchase and may change as described in these Terms. All prices are exclusive of any applicable taxes unless stated otherwise; you are responsible for any taxes that apply to your purchase other than taxes on our income.

Free trial. We offer a 14-day free trial that does not require a credit card to start. At the end of the trial, the Services will only continue if you choose to subscribe and provide a valid payment method. We may modify or withdraw trial offers at any time.

Billing cycle. When you subscribe, you authorise us and our payment processor to charge the applicable monthly fee to your chosen payment method. Subscriptions renew automatically each month until cancelled, and each renewal charges the then-current fee for your plan. Payments are processed by our third-party payment providers as described in section 8; Fencely does not directly collect or store your full card details.

Failed payments. If a payment fails, we (or our payment processor) may retry the charge. If payment cannot be collected, we may suspend or downgrade your access to the Services until the outstanding amount is paid. You are responsible for keeping your payment details current.

5.Cancellation & Refunds

Cancelling. You may cancel your subscription at any time from your account settings or by contacting us at uqaab16@gmail.com. Cancellation takes effect at the end of your current billing period. You will retain access until then, and you will not be charged for the following period. Subscriptions are month-to-month with no lock-in contract.

30-day money-back guarantee. If you are not satisfied, you may request a full refund of your first subscription payment within 30 days of that first payment by emailing uqaab16@gmail.com. This guarantee applies once, to your initial payment only.

After the guarantee window. Except for the 30-day money-back guarantee above, and except where a refund is required by the Australian Consumer Law or other applicable law, payments are non-refundable and we do not provide pro-rata refunds or credits for partial billing periods, unused time, or features not used.

6.Prohibited Activities

You agree that you will not, and will not permit anyone else to:

• copy, modify, reverse engineer, decompile, or attempt to derive the source code of the Services, except to the extent this restriction is prohibited by law;
• resell, sublicense, rent, lease, or otherwise make the Services available to any third party except as expressly permitted (including, for White-Label customers, providing quotes to your own clients);
• share, sell, or transfer account access or login credentials, or exceed the number of users permitted by your plan;
• scrape, harvest, or use automated means to extract data from the Services without our written consent;
• upload or transmit any content that is unlawful, infringing, defamatory, or that you do not have the right to use;
• introduce malware, or attempt to gain unauthorised access to the Services, other accounts, or our systems or networks;
• interfere with, disrupt, or place undue load on the Services or the infrastructure that supports them; or
• use the Services to build a competing product or service.

We may investigate and take appropriate action, including suspending or terminating your account, for any breach of this section.

7.Quotes & Pricing Disclaimer

Satellite measurement and on-photo drawing tools rely on third-party imagery and your inputs, and may not reflect actual site conditions, gradients, obstructions, boundaries, or dimensions. You are solely responsible for reviewing, correcting, and confirming every quote, measurement, and price before relying on it or providing it to a client.

To the maximum extent permitted by law, Fencely is not liable for any discrepancy between a quote, measurement, or price generated through the Services and the actual measurements, costs, or scope of any job, nor for any loss arising from your reliance on generated estimates. The commercial terms of every quote — including pricing, inclusions, and conditions — are set by you and are a matter between you and your client.

8.Third-Party Services

The Services rely on trusted third-party providers to operate. By using the Services, you acknowledge that these providers are involved and that their own terms and privacy practices apply to the parts of the Services they support:

• Payments — Paddle (and potentially Stripe in the future): our payment processors handle subscription billing and card data. Fencely does not directly store your full card details. See Paddle's buyer terms and Stripe's privacy policy.
• Data storage — Supabase: your account data and Your Content are stored using Supabase.
• Hosting — Vercel: the Services are hosted on Vercel's infrastructure, which is located in the United States. See section 17 and our Privacy Policy for information about where data is processed.
• Satellite measurement — Google Maps: mapping and satellite imagery features are provided using Google Maps, and are subject to Google's terms.

We are not responsible for the acts, omissions, availability, or content of third-party services, and your dealings with them are governed by their respective terms. If a third-party provider changes or discontinues its service, this may affect the corresponding features of the Services.

9.White-Label Terms

If you subscribe to the White-Label tier, you may remove Fencely branding from client-facing materials (such as PDF quotes) and present the Services under your own business name and, where supported, your own custom domain.

When using White-Label features:

• you are responsible for obtaining and maintaining any domain you connect, and for ensuring you have the right to use the branding, names, and logos you apply;
• you remain solely responsible for your client relationships, the quotes and proposals you issue, and any representations, terms, or promises you make to your clients under your own brand;
• removing Fencely branding does not transfer ownership of the underlying software or platform to you — the licence in section 2 still applies; and
• you must not represent that you own or developed the underlying Fencely software, or use White-Label features to pass off the platform itself as your own product for resale as software.

10.Services Management & Availability

We may, at our discretion and without notice where reasonable, modify, update, maintain, or discontinue features of the Services; set or change usage, storage, or fair-use limits; and take steps to protect the security and integrity of the platform, including suspending access where necessary.

We aim to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation or 100% uptime. The Services may be temporarily unavailable due to maintenance, updates, third-party outages, or events beyond our reasonable control. Where practical, we will try to give advance notice of planned downtime.

11.Term and Termination

These Terms apply for as long as you use the Services or maintain an account. You may terminate this agreement at any time by cancelling your subscription (see section 5) and ceasing to use the Services.

We may suspend or terminate your access to the Services, in whole or in part, if you breach these Terms, fail to pay fees when due, or use the Services in a way that may cause harm to us, other users, or third parties, or where required by law. Where reasonable and appropriate, we will give you notice and an opportunity to remedy a breach before terminating.

On termination: your right to access the Services ends; any fees already incurred remain payable; and provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, and indemnity) will continue. After termination, we may delete Your Content in accordance with our data retention practices described in the Privacy Policy. We encourage you to export or save any quotes or data you wish to keep before cancelling.

12.Governing Law

These Terms and any dispute or claim arising out of or in connection with them or the Services are governed by the laws in force in Australia. Subject to section 13, you and Fencely submit to the non-exclusive jurisdiction of the courts of Australia and the courts entitled to hear appeals from them.

13.Dispute Resolution

Informal resolution. If a dispute arises between you and Fencely, you agree to first try to resolve it informally by contacting us at uqaab16@gmail.com. We will attempt in good faith to resolve the dispute through direct negotiation.

Mediation. If the dispute is not resolved through informal negotiation within a reasonable time, the parties agree to attempt to resolve it by mediation over a period of at least 30 days before commencing arbitration.

Arbitration. If the dispute remains unresolved after the mediation period, it will be finally resolved by binding arbitration seated in Australia, conducted in English, by a single arbitrator, in accordance with the arbitration rules applicable in that venue. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions. Nothing in this section prevents either party from seeking urgent injunctive or equitable relief (for example, to protect intellectual property or confidential information) from a court, or from exercising any right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

14.Disclaimer

To the maximum extent permitted by law, the Services are provided on an "as-is" and "as-available" basis, without warranties of any kind, whether express or implied. We do not warrant that the Services will meet your requirements, be uninterrupted, timely, secure, or error-free, or that any estimates, measurements, or outputs will be accurate or reliable (see section 7).

Except as expressly stated in these Terms, and to the extent permitted by law, we exclude all implied warranties and guarantees, including any implied warranty of merchantability, fitness for a particular purpose, and non-infringement. This section does not exclude or limit any consumer guarantee or right under the Australian Consumer Law or other law that cannot lawfully be excluded.

15.Limitation of Liability

To the maximum extent permitted by law, Fencely and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with the Services or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Services or these Terms is limited to the total amount of subscription fees you actually paid to Fencely in the 12 months immediately before the event giving rise to the liability.

Where the Australian Consumer Law applies and a consumer guarantee cannot be excluded, but our liability for breach of that guarantee can be limited, our liability is limited (at our option) to re-supplying the relevant Services or paying the cost of having them re-supplied. Nothing in these Terms limits liability that cannot be limited or excluded under applicable law.

16.Indemnification

You agree to indemnify and hold harmless Fencely and its officers, employees, and suppliers from and against any claims, liabilities, damages, losses, and reasonable expenses (including legal costs) arising out of or connected with: (a) your use or misuse of the Services; (b) Your Content, including any photographs, client information, or designs you upload; (c) the quotes, prices, measurements, or work you provide to your clients; (d) your breach of these Terms; or (e) your violation of any law or the rights of any third party. This obligation survives termination of these Terms.

17.User Data

How we collect, use, store, and share personal information is described in our Privacy Policy, which forms part of these Terms. By using the Services, you acknowledge that the Services are hosted on infrastructure located in the United States (Vercel) and that data may be stored and processed by our providers (including Supabase) accordingly.

You are responsible for ensuring that you have the right to upload and process any personal information contained in Your Content — including your clients' names, contact details, and property photographs — and for complying with any privacy or data-protection obligations that apply to you in respect of that information.

18.Modifications to Terms

We may update these Terms from time to time — for example, to reflect changes to the Services, our providers, pricing structures, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. If the changes are material, we will take reasonable steps to notify you, such as by posting a notice on the website or emailing the address associated with your account.

Changes take effect when posted unless stated otherwise. By continuing to use the Services after updated Terms take effect, you agree to the updated Terms. If you do not agree, you should stop using the Services and may cancel your subscription.

19.Contact Us

If you have any questions or concerns about these Terms or the Services, please contact us:

Fencely
Email: uqaab16@gmail.com
Multan, Punjab, Pakistan